Testimonials - what our customers say about us!
This is the section of our website where you can truly discover what a cross-section of our existing customers really think about us!
Of course when I installed my first water softener, we didn’t know what the Internet was and we communicated with our customers either via a big red telephone on the office desk or simply by shouting very loudly!
Today however, we have moved into the electronic age (at long last) and most business transaction are done via e-mail……….which is exactly why I have dug out my old Customer Testimonials book from years gone by - Sorry about the coffee stains!! If a customer was happy with the work I had done (and most of them actually were), I often used to ask them to write a few prudent words in my book, generally in exchange for a fully paid holiday to Mauritius………(only joking!)
Have a look at what my customers said back then and also scroll down through the more recent e-mails and see what people are saying about our products and services today and draw your own conclusions.
Please note - Due to a potential infringement of our human rights and with due consideration for the anxiety of our goldfish, any customer comments mentioning the slightest hint of any negative feedback have sadly been unable to be displayed due to severe space constraints……..
Penny Croft, Norton, Nr. Bury St Edmunds, Suffolk"Living in East Anglia most of my life, I never really knew anything other than hard water. Limescale around the taps, in the kettle and of course completely covering the shower unit so I am absolutely thrilled with my water softener system. It has made a huge difference to all my household appliances, I should have done it years ago! I came across Clive from A.D. Veale at the Suffolk Show in 2010. He was very charming and to be honest a lot cheaper than the guys on the other stands so decided to give it a go!
Firstly, they turned up on time, were efficient and tidy, secondly they had a ‘can do’ attitude to everything but perhaps the most important thing....the invoice matched the quote exactly....no hidden extras whatsoever, which in this day and age is extremely unusual. I wouldn't hesitate to recommend this firm wholeheartedly to anyone who wants an excellent product provided by excellent people.”
Ed Abbott, Director, Abbott Racing/Motorsport, Wix, Essex"I was in fact pretty lukewarm to the idea of a water softener, but you know how the lady of the house usually wins through! In hindsight, it was something we should have done ages ago because it has clearly made a big difference to the new bathroom we fitted at the same time - In fact it still looks brand new and it has been in use now for three years. For a large farmhouse, it uses surprisingly little salt and we have had no maintenance issues whatsoever since installation. I have recommended your company and I know you have subsequently supplied equipment to customers of mine in Dedham, who are equally pleased with their softener."
Fiona Simpson, Warren Heath Avenue, Ipswich"An amusing friendly welcome followed by great service and support. I'm very happy with the installation and follow on service. I'll certainly recommend you guys to my friends and enemies!"
Lucy Evans Lombe, Gosbeck, Suffolk“Always prompt to respond to a request and provides an excellent service. Equally good at reminding me when I am due a service or drinking water filter replacement.”
Maurice Hammond, Eyetech Engineering, Langton Green, Suffolk“I was so impressed with the drinking water from the Reverse Osmosis unit that A D Veale fitted in our kitchen at home that I bought another identical system shortly afterwards to supply high quality drinking water in my aircraft hangar facility in Norfolk! Cups of tea and coffee have never tasted better than when made with water from the RO units supplied and installed by yourselves.”
Brian & Carol Ward, Horham, Mid-Suffolk“I came to Suffolk to build a new house and I spent rather a lot of money, but the most important thing I did buy was a water softener. A.D. Veale gave me a very good deal and also installed the unit. It has been totally trouble free in the 8 years I have owned it. The water is so hard in my area that without the softener, simple things like washing and showering would be unpleasant and the damage caused by lime scale would have meant new appliances and replacement bathroom fittings would have been necessary before now.
We also recently got 25 packs of free salt delivered. You have not sent me a bill yet and I am not remotely unhappy about that.......but I thought I ought to remind you!”
Bob Stone, Brantham, Manningtree, Essex"Very reliable unit with extremely efficient salt usage. Very good after care service - So important."
Terry Elvin, Heath Road, Norton, Bury St Edmunds"We had our water softener supplied by A D Veale in 2005 in conjunction with our house refurbishment and have been very happy with it. In 2009 we decided to have a Reverse Osmosis drinking water filter fitted in the kitchen as we were totally fed-up with descaling our kettle and the poor quality of hot drinks. Since then we have never looked back and now realise that we should have had the osmosis unit fitted years ago! Our kettle (which we went out and bought the day the new osmosis unit was fitted) still looks brand new and we use it every day!! What's more, the water quality is excellent and the taste of tea and coffee is not compromised. Although the water softener does an excellent job of treating the mains water, the osmosis drinking water filter is equally impressive and considering the overall cost of both products, it is unquestionably the best home improvement we have made."
Peter Jarvis, Goodman Grove, Kesgrave, Suffolk“I am more than happy to recommend you guys and I expect nothing in return other than a continuation of the excellent service received over many years.
A D Veale are one of only two businesses in all walks of life that I can confidently recommend to anyone. Their customer service over many years has been exemplary, salt is delivered within a few days of ordering and any problems with my softener have been fixed very quickly. In addition, they have rescued me a number of times as emergency plumbers. I have had my water softener for almost a decade and it is one of the best purchases I have made."
Brian Annis OBE, Needham Market Community Centre, Suffolk"Extremely pleased with your service and the softener(s) work brilliantly!"
Roger Barker, Kensington Road, Ipswich, Suffolk“I have been absolutely delighted with the water softener you installed for me last year. It runs completely trouble free and maintenance free, and the salt blocks are very simple to put in when required. MUCH less mess and hassle than the previous softener I had, before we discovered A D Veale!
But just as importantly, you were such a delight to deal with; very quick response, a friendly but professional and knowledgeable presentation on the options available, with a sensible recommendation of what I needed. The price was fine too!
Finally, your delivery of further salt supplies is a very good service, and you even manage to deliver them when I am not at home, with no hassle.”
Richard Gibson, Gaye Crescent, Eye, Suffolk“When my old Kinetico softener finally gave up after over 20 years service, I needed to find a replacement model as a matter of urgency! I stumbled across A D Veale by chance as I often saw one of their vans around the town and noted their name. Ironically when they turned-up at my house, I immediately recognised Clive as we both share a common interest in old aeroplanes - yet in the many years I had known him, I hadn’t a clue that water softening was his specialist profession!
The replacement softener they fitted really is the ‘bees-knees’ and after lugging 25 kg bags of salt home for over 20 years, the 4 kg blocks are now a welcome relief for this not quite so youthful pensioner! I would strongly recommend the products and services they provide to anyone who endures hard water and after over a quarter of a century of soft water in-doors, my wife and I could never go back to being without a softener.”
Fiona Fisk, Swallow Close, Felixstowe, Suffolk"A D Veale were recommended to us when we were considering the installation of a water softener in our newly refurbished kitchen. We found the company to be professional, courteous and extremely helpful. Clive came out to visit us promptly after having received our initial call; he ensured that we understood the system - how it worked, how frequently salt would need replacing, servicing arrangements, different models available etc. Clive spent time understanding our needs and also gave us help and advice in selecting an appropriate hard water tap to complete 'the look' of our new kitchen. We found the price to be competitive and delivery very speedy. We're awaiting final commissioning of the Softener when our kitchen is finally finished but so far we have been very pleased with A D Veale and would recommend them to others."
Richard & Diana Poole, Mount Street, Diss, Norfolk“Out of some half dozen people or companies I contacted, you were the only one to be upfront about the current market of water softeners re: The Pit Falls, Value for Money, The Do's and Don'ts and What You Can and Should, Expect. And it was Painless! - A very speedy, neat and tidy installation.
We now have Bubbles 24/7, No electricity bills for the equipment (unlike the old Waterside machine) and no more bags of salt to heave about. Thank you once more.”
Steve Wrigley, The Street, Barton Mills, Bury St Edmunds"I would like to congratulate A.D.Veale for their advice on our recently installed water softener and their recommendation was very helpful with a snag free installation. Its reassuring to employ a company that are very cost effective with excellent customer service."
We would like to extend our sincere appreciation to all those customers (and close family relatives) who have been so gracious with their kind words of praise. Fortunately, they have saved us a huge amount of time and the challenging job of writing such credible endorsements ourself!